For many, taking delivery of a brand-new vehicle is an exciting moment—especially when it’s a highly anticipated Tesla Cybertruck. But for Tony, a new Cybertruck owner from Colorado, the experience turned into frustration less than a day after receiving his truck.
Tony claims his 2025 non-Foundation Series Cybertruck arrived with serious defects, including warped trim pieces, misaligned panels, and potential water ingress issues.
And to make things worse, he says Tesla’s sales representative pressured him into accepting the vehicle by insisting that the defects were “within spec.”
So, what exactly happened? And how are other Cybertruck owners reacting? Let’s dive into the details.
“Looks Like It Was Beaten With a Hammer” – Tony’s Shocking Discovery
Tony shared his experience on the Cybertruck Owners Club forum, posting photos of severe quality issues on his brand-new truck.
What He Noticed:
- Warped driver-side top trim – The trim piece above the driver’s side appeared bent and misshapen, looking like it had been hit with a hammer.
- Bulging and dented stainless steel panels – The Cybertruck’s signature stainless steel finish had multiple uneven spots.
- Plastic trim issues – The plastic trim along the glass roof and cabin-bed separator was wavy and misaligned.
- Recessed sail applique – A panel on the driver’s side sat too low, potentially allowing water leaks into the truck’s interior.
Tesla’s Response: “It’s Within Spec”
When Tony raised his concerns during the delivery process, he says the Tesla rep dismissed his complaints, claiming the defects were within the company’s quality standards.
Why This is a Problem:
- The passenger side trim was much straighter, proving that the defects were not uniform.
- Misaligned panels could lead to long-term issues, including water leaks and structural weakness.
- Tesla’s “within spec” argument has been used in previous cases where customers were dissatisfied with vehicle quality.
Despite Tesla’s claims, Tony remains unconvinced. Now, he’s asking the community if these issues can be fixed.
Other Cybertruck Owners Weigh In: “Why Did You Accept It?”
Tony’s post quickly gained traction, and fellow Cybertruck owners didn’t hold back their opinions. Many argued that he should have rejected the truck at delivery instead of accepting it and trying to fix the issues later.
Ron from Pennsylvania:
“Why did you accept this vehicle? They have plenty of stock; it wouldn’t take more than a few days to get another one. Sorry, but a huge mistake and huge time sink coming up.”
Austin Cybertruck Owner:
“I would have rejected this vehicle during delivery. But hey, the damage is done.
Looking ahead now:
– They *can* fix this by replacing the bad-looking panels.
– Make sure you create the service request ASAP – ideally before reaching 100 miles.
– Most service centers are still unfamiliar with Cybertrucks, so expect multiple repair attempts.”
Warning from Other Owners:
- Rejecting delivery may be the best move when dealing with serious defects.
- Tesla’s service centers are still adjusting to Cybertruck repairs, meaning long wait times and multiple attempts to fix issues.
- Document all defects immediately and request service before the vehicle racks up miles.
Can Tony’s Cybertruck Be Fixed?
Tony wants to know whether his Cybertruck’s defects can be repaired. Based on the responses from other owners, it’s possible—but not guaranteed.
What Can Be Fixed?
- Tesla can replace panels – Service centers should be able to swap out severely misaligned or dented parts.
- Trim issues may require multiple repairs – Since Cybertruck repairs are still new, fixing these problems could take longer than expected.
- Tesla’s “within spec” response could be a roadblock – If Tesla refuses to acknowledge the defects as serious, Tony may have a harder time getting them fixed.
Ultimately, Tony’s Cybertruck doesn’t look like a $100,000 vehicle should, and that’s causing frustration not just for him, but for many early adopters.
Should Tesla Owners Be Worried About Quality Issues?
Tony’s story raises an important question: Is Tesla’s quality control for the Cybertruck falling short?
Key Takeaways:
- Rejecting a defective vehicle might save owners time and headaches.
- Tesla’s service centers are still adjusting to Cybertruck repairs, meaning long wait times and multiple attempts to fix issues.
- If Tesla insists a defect is “within spec,” getting a repair approved could be challenging.
For now, Tony’s Cybertruck is a disappointing example of what should have been a flawless delivery experience. But what do you think?
Would you have accepted a Cybertruck with these issues, or would you have rejected delivery? Let us know in the comments.
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